Perrys Burnley Kia
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- Based on 27 verified purchases in the last 3 months
Perrys Burnley Kia Verified Purchases
Total Active Purchases:
471
(Verified: 471)
Thanks for the 5 stars, Peter! We're glad we could help make your experience a great one. We can't wait to see you back at Perrys in the future.
Hi Jan, Thank you for sharing your rating with us. We noticed your 3.5-star review and would welcome the chance to learn more about your recent visit. We always strive to provide a top-tier experience, so if there is anything specific we could have done better or any questions we can still answer for you, please feel free to reach out. Your feedback helps us keep improving.
I'd definitely recommend Perrys Burnley Kia because great service
Thank you, Brian, for your recommendation. It’s great to know you received such great service from the team at Perrys Burnley Kia, and your feedback is very much valued by everyone here.
Thanks for the 5 stars, Halli! We're glad we could help make your experience a great one. We can't wait to see you back at Perrys in the future.
I'd recommend Perrys Burnley Kia to anyone because I dealt with Heather from consultation through delivery. She was really helpful and got me great deal.
Thank you for your kind feedback, Jasneet. It is wonderful to hear that Heather supported you from the initial consultation right through to delivery and helped secure a great deal for you. Your recommendation means a lot to her and the team at Perrys Burnley Kia, and we hope you enjoy your new car.
My experience at Perrys Burnley Kia could have been better because the car was not well cleaned - it stunk of wet dog and had dog hairs throughout the vehicle. I confirmed the days prior to purchasing the vehicle that I would be travelling over 2 hours down to Perry's. I was advised the day prior to purchasing the vehicle that the car was being valeted as we spoke. I then turned up at the agreed time to find out that the car was only being valeted then - so I then had to wait for the vehicle to be cleaned.
Upon inspection of the vehicle, I discovered damage on the vehicle. The sales person asked for the Sales Manager to have a look - to which they said they would normally have this sorted before picking the car up. I didn't feel this was the case as I made Perry's aware that I would be travelling over 2 hours to view the vehicle, and had every intention of purchasing the vehicle, days prior. I was offered a reduction in the price and was told "it would cost us less then the discount to fix the damage". I explained that Perry's would be using their own garage, staff and equipment to repair this damage - a luxury I did not have. I explained that I would need to send photos of the damage to a couple of garages local to myself and get estimates. Following this, I showed the sales person the quotes, and following a conversation with their Manager, I was advised the discount would not be increased. I again had to explain my situation, that I would be further out of pocket, having to pay to repair damage that should've been sorted before my arrival. We then agreed to 'meet in the middle' - something else I wasn't pleased about, basically meaning I had to pay an additional fee to repair pre-existing damage.
The vehicle did drive lovely, and I have had no issues with it since purchasing it, and the sales person's customer service was good - other than the above. But overall, I would not recommend Perry's Burnley Kia.
Hello Ross, thank you for providing this feedback. We're really sorry to hear about your experience, that's not the standard we aim for. Your feedback is important, and we'll make sure it's shared with the relevant team.
Contact
Location
Hours
Closed
Tuesday
8:30am - 6:00pm
Wednesday
8:30am - 6:00pm
Thursday
8:30am - 6:00pm
Friday
8:30am - 6:00pm
Saturday
8:30am - 5:00pm
Sunday
10:00am - 4:00pm
Monday
8:30am - 6:00pm
